I shifted from Telstra to TPG and purchased the NBN 50 plan. The download/upload speed that I am getting is nowhere near the advertised speed for NBN 50. Can you tell me how my internet speed can be improved?
Welcome to the Community!
We were able to locate your account using your Community details and learned that you are under the NBN FTTN (Fibre to the Node) technology.
The connection speed of this technology is similar to ADSL service as it depends on the quality and distance of the copper cable from the Node.
The modem/router is getting a 39 Mbps Downstream and 15 Mbps Upstream. This will be checked by our Tech team if it's the full speed that we can provide you through the service.
Someone will be in touch with you for further discussion.