I recently upgraded from NBN12 to NBN 50. My download speeds appear to be good (consistently above 40MPS) but my upload speeds have not changed. Its always 1MPS or less.
I logged this issue through your contact form yesterday but I am yet to have a response. Can you please confirm if some settings need to be adjusted? I can see from other posts, that typically the upload speeds on an NBN50 plan should approach 20MPS.
Welcome to Community!
We apologise for the delay in response.
I can advise you that your current plan is configured on the NBN50 Wholesale Plan tier with up to 20Mbps upload.
I have tested your connection and have found no fault that is affecting the performance of your internet speed/connection. We may need to perform troubleshooting along with you so we can determine any underlying cause of the performance connection issue.
Here are some factors that can affect the upload speed:
Kindly let us know of your most convenient time to receive a call so we can arrange a callback to be made from our Technical team for assistance.
Here is a sample of tests I have conducted. Download speeds are fine. Upload speed never gets above 1mps. This happens consistently.
I have tested across multiple devices with the same results. I turn all other devices off when I do it.
You can call me right now I am home. I recieved a reference for a callback yesterday via email (ref number 58907730) but am yet to get a call.
I have remotely reset the line, @pelican1985.
There's just one last thing left for us to do; could you please perform a reset on the NBN box? You may need to take the cover off then look for the reset pinhole at the bottom part of the box. Please do a reset as well on the router.
Let me know once you're done.