Hi @Igz ,
We're sad to know that you're having speed issues with the service. We'd like to take this opportunity to turn around your experience and get to the bottom of this. To better understand the situation, please post a screenshot of the speed on this thread preferably using desktop/laptop connected via LAN/Ethernet cable.
Also shoot me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
@Igz wrote:
Hello,
Since a planned outage was performed at my address a few days back, my NBN connection has not been working as intended - I only get upload/download speeds of up to around 1 Mbps.
I've tried calling both technical support numbers and I can't dial through to either of them.
