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NBN Constant Dropout

xmasashine13
Level 2
Level 2
‎26-10-2019 05:46 PM

Hi, I am using NBN at the moment and it has been dropping out ever since i got it and im not sure what it is, would you be able to fix this?

 

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BasilDV
Moderator Moderator
Moderator
‎27-10-2019 05:01 PM

Hi @xmasashine13,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and tested the line. We were able to detect a possible fault within the NBN network that may have caused the dropouts.

 

We have raised this with our Engineering team for further investigation and they'll be in touch with you via SMS or phone call within 24 to 48 hours.

 

In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.

 

Regards,

BasilDV

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