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NBN Disconnexmction in Ballarat VIC

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Level 1b
Last Friday 29/3/2019 there were some grass fires surrounding Ballarat Victoria, 3350, ever since then we seem to have trouble with our NBN internet, can we get someone to check our line to see if its okay??
1 REPLY 1
Moderator

Hi @Valeska_Van_Nus,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and did run a remote test.

 

We've detected a fault within the NBN network which needs to be investigated. We've lodged the fault with our Engineering team and they'll be in touch with you via SMS or phone call once an update is available.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV