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NBN Down

highlandhippie
Level 3
Level 3
‎28-12-2023 02:53 PM

Hi,

We had an NBN outage a couple of days ago. We were advised that it had been resolved as of 9:21am yesterday morning. However, we have been unable to subsequently reconnect.

I lodged a fault yesterday but have heard nothing since. Can someone please look into it?

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19 REPLIES 19
Ahra_G
Moderator Moderator
Moderator
‎28-12-2023 03:12 PM

Hi @highlandhippie, 

 

We recommend to always visit our Service status page to check for any outage/maintenance: https://support.tpg.com.au/servicestatus

 

If your address is not listed, send us a private message and we'll search for your account to run tests. 

 

-Ahra_G

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highlandhippie
Level 3
Level 3
‎28-12-2023 04:02 PM
When I follow the instructions and click on your username, I can see no Send Message button.
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highlandhippie
Level 3
Level 3
‎28-12-2023 04:06 PM
Looks like I have insufficient privileges to PM. If I follow the instructions to view my PMs, I see the attached.
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Ahra_G
Moderator Moderator
Moderator
‎28-12-2023 04:13 PM

You may need to reach a certain level hence no option to PM yet. We've also tried on our end but it's also not available. 

Kindly try posting another comment here. 

 

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highlandhippie
Level 3
Level 3
‎28-12-2023 04:20 PM
Random comment.
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highlandhippie
Level 3
Level 3
‎28-12-2023 04:20 PM
Another comment.
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highlandhippie
Level 3
Level 3
‎28-12-2023 04:21 PM
More comments.
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highlandhippie
Level 3
Level 3
‎28-12-2023 04:22 PM
Ok, this is a little ridiculous. Any idea how long I have to keep posting inane comments, just to contact someone for further help?

Is this really necessary?
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