NBN - Dropout

[jaydenrebecca]

Hi, We have only recently moved into our new house and signed up to our NBN Plan. We are having very unreliable internet as it drops multiple times a day probably once an hour or so. I appreciate any help Thank you. 

[BasilDV]

Hi @jaydenrebecca 

Welcome to the Community!

We were able to locate your account using your community details and tested the line, but was not able to detect any fault within the NBN network.

We'd like to arrange a call from our Tech team to check on this further as it is possible that the connection is dropping from the router.

Please send me a PM with your preferred time and best number to be contacted.

How do I private message (PM) in the community

BasilDV