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Internet Speed not changed after upgrade

Level 2

Hi There,


I have upgraded my plan from 100mbps to 200 mbps but speed hasn't changed at all.

I have recieved the confirmation from TPG saying that it has upgraded to new plan. I have been testing with Ethernet/LAN connection (not using wifi.)


can you guys please confirm the change and advise me if anything else i need to do ?


Hi @alugandulas 


Thanks for raising this with us.

We checked the account and can confirm that the service is properly provisioned with the NBN Home Superfast upgrade.


We'd like to arrange a call from our Tech team to check on this further. Please send me a PM with your preferred time and best number to be contacted.


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