NBN Dropouts & slow download - Gold Coast, Benowa 4217

[garythomann13]

+ Ping of 9-12ms, Download of 15-18 Mbps, Upload of 35-38 Mbps  on a 100 Mbps plan

Ok, looks like we are back to the same situation as before.  If one was cynical one would think that once the customer is satisfied then then speed is throttled back.  Is the NBN 'pipe' so congested that ISP's are resorting to this?   Maybe ISP's get a kick back from NBN to reduce speeds?

[garythomann13]

+ wild swings in speeds today 4-11-2020

- if it was a highway the road width would vary from bicycle lane to multi-lanes :_)

> aren't we lucky that the NBN is not major infrastructure like a highway !?!   [as the LNP has pushed]

[garythomann13]

+ TPG Tech appointment made - 1-5pm thu 5-nov

[Anonymous]

Hi @garythomann13,

We're glad to know that our Engineering Team arranged a Technician to check the service, let us know how it will go.

Cheers!

+ TPG Tech appointment made - 1-5pm thu 5-nov

[garythomann13]

+ NBN sms

Important message from nbn:

Your appointment to have your nbn service fixed is booked for 05 Nov 2020 between 1pm to 5pm at **********************  BENOWA, QLD 4217.

Your technician will follow Government suggested COVID-19 procedures like social distancing and wearing PPE (if required). You can learn more at: nbn.com.au/covid. Please practice safe behaviour while your technician is onsite.

If it is unsafe for an nbn technician to attend inside your premises, they will attempt to fix your issue performing external work only.

Reply with either 1, 2 or 3:
"1" to confirm that someone over 18 will be at the premises for the appointment and it is safe to proceed.

"2" if you or someone at the address is self-isolating due to COVID-19, or is feeling unwell.

"3" if you would prefer to reschedule your appointment.

Standard SMS charges may apply

20:12

[garythomann13]

+ Ping of 9-12ms, Download of 15-18 Mbps, Upload of 35-38 Mbps on a 100 Mbps plan

> tpg speed tests same yesterday and this morning so situation still valid with 1/4 download speeds, which is 'good' otherwise the NBN tech won't to work with.

>> lol don't know why I keep taking screenshots and uploading to the forum as there is no date and time stamp on the  tpg.speedtestcustom.com  browser app

[garythomann13]

+ Download of 80-90 Mbps

> speed now back to normal.  NBN tech still to come.  Wonder if someone, somewhere doing some pre-visit fiddling?

[garythomann13]

+ 3rd party tech, ran all the tests, line all good, can see 'that I am not getting what I paid for' with download speed

So back to me to proove that TPG are throttling the download at the server end?

Maybe the modem (Arris CM8200) needs replacing to see if that is at fault?

[Ahra_G]

Hi @garythomann13, 

Recent update on the ticket indicated that the assigned Engineer has been in touch with you and is now waiting for the NBN Tech's report regarding today's visit.

Furthermore, TPG is a reseller of NBNco therefore we have to operate within the constraints of the NBN network. We do not throttle speeds specially if you are under an unlimited plan. 

The assigned Engineer will be in touch again for further updates to discuss the connection issue. 

Regards,

Ahra_G