NBN Dropping Out

Level 2


I have been using tpg for many years now and have been 100% satisfied with the service. However, for the last few weeks, my internet has been constantly dropping out and it's starting to get a little frustrating. I have tried power cycling the modem, changing cables, and even buying a new modem but nothing helps. Hopefully, you guys have an answer.



Hi @MJ82 


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 

I've managed to locate your account and ran a few remote tests. It appears that there are drop outs on the connection however, we are yet to determine which causes the connection issues.

I have since raised the issue to our Engineering Team for further investigation. Please ensure to leave the modem connected and turned on for remote testing purposes. 


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