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NBN (FTTC) Constant dropouts

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Level 1b

We have had NBN for a couple of months now and the service is slowly dropping out more and more. We are currently experiencing our service disconnecting and reconnecting for 20+ minute intervals 5-6 times per day. we were meant to have a technician come out to service due to the NBN not connecting at all but had it cancelled the morning of due to it reconnecting, since then the dropouts have increased considerably. 

3 REPLIES 3
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Moderator

Hi @Pickett98 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Pickett98 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

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Moderator

Hi @Pickett98 

 

I have checked your NBN-FTTC 100/40 service in our systems, and it shows the ticket still awaiting closure from an NBN visit for 18/7.

 

I have escalated this to our Senior NBN engineers to followup up on and someone will call you back ASAP within 24hrs to double check things.

 

Regards,

David_M