NBN FTTC Droputs

[sbktm]

Hi guys,

  Please let me know who I can send my user details to as I need someone to check my account, to assist in resolving NBN FTTC Dropouts.

Thanks

Sam.

[BasilDV]

Hi @sbktm

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

The case has been raised to our Engineering team for further investigation and updates will be given within 24 to 48 hours as soon as it becomes available.

BasilDV

[sbktm]

Hi @BasilDV Thanks for that. I have just received an SMS that the ticket is now closed #116089## Are you able to advise what was the outcome? 

Thanks,

Sam

[Anonymous]

Hi @sbktm, may we know if the issue is still ongoing?

[sbktm]

Thanks @Anonymous I have experienced one dropout today ~ 2 hours ago. 

[Anonymous]

Hi @sbktm,

Thanks for the additional details, we will relay this to our Engineering Team. At the moment the issue is still under investigation and monitoring, expect one of our Engineers to contact you via SMS or Phone call when update becomes available.

Regards,

Thanks @Riezl I have experienced one dropout today ~ 2 hours ago.