NBN FTTC Droputs

sbktm
Level 2

Hi guys,

 

  Please let me know who I can send my user details to as I need someone to check my account, to assist in resolving NBN FTTC Dropouts.

Thanks

Sam.

5 REPLIES 5
BasilDV
Moderator

Hi @sbktm

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

The case has been raised to our Engineering team for further investigation and updates will be given within 24 to 48 hours as soon as it becomes available.

 

BasilDV

sbktm
Level 2

Hi @BasilDV Thanks for that. I have just received an SMS that the ticket is now closed #116089## Are you able to advise what was the outcome? 

Thanks,

Sam

Riezl
Moderator

Hi @sbktm, may we know if the issue is still ongoing?

sbktm
Level 2

Thanks @Riezl I have experienced one dropout today ~ 2 hours ago. image.png

Shane
Moderator

Hi @sbktm,

 

Thanks for the additional details, we will relay this to our Engineering Team. At the moment the issue is still under investigation and monitoring, expect one of our Engineers to contact you via SMS or Phone call when update becomes available.

 

Regards,

 

 

Thanks @Riezl I have experienced one dropout today ~ 2 hours ago. image.png