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NBN FTTC connection problem

Level 1b

Hi,

Currently, I am using TPG ADSL2+. I have upgraded to TPG NBN connection.

On last Monday, I did receive NBN network connection device, TPG modem and SMS

confirming that TPG NBN service is ready. After that, I did connect NCD, Modem

as per instruction. However, it is not getting connected to NBN. I am not getting

3 solid blue line in Network connection device rather it is showing blue (blinking) light for

connection light and DSL light. Yesterday, I did contact customer support and

after long waiting, one person talked with me. She checked my connection and told me reset

NCD and modem, I did reset but nothing happened. Later she told me she will escalate

this issue to technical support team and will get notification by 24hrs. I did not

receive any call/response from TPG since then. Please do needful to fix my issue. 

2 REPLIES 2
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Moderator

Hi @Shou,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can see that the issue has been escalated to our Provisioning Team and they are now working on sending a TPG Technician to investigate further.

 

We will make a follow up and will have the case manager contact you before 7PM NSW to further discuss the matter.

 

Should you have a preferred contact number and time, please send it via private message.

 

To send a private message, please refer to this link:

How do I private message (PM) in the community - TPG Community

Level 1b

Hi