TPG Community

Get online support

NBN FTTC down since Tuesday

Level 2
NBN down for 2 days since the thunderstorm. TPG said it's a NBN problem and they're awaiting updates. When will it be fixed? Kogarah 2217

Hi @Ghost,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage affecting the network.


Check our Service Status at for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link :


In your case,we were unable to locate the account using your community details. We have PM'd you and you can reply to it should you still need assistance.