NBN FTTN Dropouts

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Level 1c

Hi

 

Some background information - I called and lodged case 10686010 last Sunday.

I was having constant dropouts with my FTTN NBN50 connection starting on Friday that persisted until about Monday (typically re-syncing at a lower upstream/downstream) - 5 to 6 per day for minutes at a time.

 

After some line tests and investigation, I was advised that it had been raised to NBN. I received a call back from TPG that my connection now seemed stable and the ticket was closed. This was fine and it appeared stable again and went a full 48 hours without a dropout.

 

However, dropouts have returned since Wednesday 2:40pm ,1:15pm Thursday and again about 2:25pm. It's a marked improvement from my issues from the previous week (once per day), but still a little disruptive (working from home - and has dropped me out of some online conferences). I've been on this connection for two years without issue prior to this. Can this case be reopened/a new one be reopened to investigate these dropouts?

 

Thanks

 

Jimmy

 
 
 
1 REPLY 1
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

Kind regards