Hi,
I'm living in Sydney. Since my internet changed to NBN the connection was continuously dropouts. I have been experienced it everyday. I already checked the NBN service status, network outage and service area whenever I experienced the dropout. Finally I talked to the staff from TPG several times on the phoneline and they gave me ticket # to fix it.
Whenever I raised this issue to the telecomunicator they promised to fix it gaving me the ticket #. But never fixed it and comleted the ticket. I have been using the TPG service including mobile as well as internet for a long time over 10 yeares. Experiencing this problem since last October, my wife and I seriously consider to cancel the service and change the internet service provider to other ISP. Please give me some solution. I can't use your TPG service with this kind of unstable status anymore.
My customer ID is 5004440
Thanks.
