Welcome to TPG Community!
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
The team lodged the case to NBN Co. who has booked a technician to further investigate the issue. We have sent the technician visit schedule via SMS and we have also received your confirmation about it.
The team is closely monitoring your case and the case engineer will be in touch for any additional update.
Should you have further queries, feel free to message us. Thank you.