NBN HFC Connection and slow speed

[arowarna09]

Hi, ive called TPG last week about the HFC NBN frequent dropouts and speed problems and they sent a text saying that someone will contact me within 48 hours which they havent. It got better in the 2 days after i called TPG but now its back to frequent drop outs anywhere between a few minutes to a few hours, and the internet speed has slowed to where i cant play 1080p videos on youtube when usually I can.

[Ahra_G]

Hi arowarna09, 

Welcome to TPG Community! 

We're sorry to know that you're experiencing issues with the service. We're here to help! 

I was able to pull up your account using your Community details and have managed to run remote tests, and the result was inconclusive. We're you able to check if the drop outs happen via WI-Fi or even wired connection? 

Kindly provide us with your best contact time & number via PM so we can organise a call back to be made from our Technical Team. 

We'll wait for your response. 

Thank you! 

[Ahra_G · Accepted solution]

Hi arowarna09, 

I've since checked the status of your connection an it appears to be connected for more than 14hrs now. 

There’s some great tips on this topic on TPG Community at https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

Please check it out and let us know if the drop outs still persist. 

You may also check our self help options located here: http://tpg.com.au/support

Cheers!