NBN HFC Outage - Middle Park, QLD, 4074

[internat]

Hi Guys,

We had a storm last night, and after it my HFC NBN is out. 

The ARRIS CM8200 NBN modem has power, but reset its self after the downstream light flashes for a bit. No other light comes on (Normally all 4 Power,Downstream,UpStream and Online) come on.

Tried calling support but was advised by the phone system that they were busy and wasnt able to log a fault - It said try online. My tpg username is the same as this forum.

Can you log a fault with NBNCo please?

[BasilDV]

Hi @internat,

Welcome to TPG Community!

We were able to locate your account using your community details and understand that you've contacted our Tech team.

The case was lodged with our Engineering team and they have booked a technician to look into the account on Tuesday (19/03) between 8AM - 12PM.

Further updates will be given by your assigned Engineer,

Should you require further assistance, please let us know.

Kind regards,

BasilDV