Hi TPG team, Today ive had significant drop outs of my nbn connection, as well as extremely slow upload speeds when it does connect. Below is a screenshot of a regularly speedtest, you can see the yellow line (upload) has dropped down to 6Mb/s - It normally sits at 34-37Mbs You can see on the yearly view that it has gotten significantly worse since 1/1.   Ive also attached the drop outs for the day showing that the connection has restarted a significant number of times today (2020-01-19).   Can you please arrange for someone to review the connection details - My account name is XXXXX.   ... View more

Hi Guys, We had a storm last night, and after it my HFC NBN is out.    The ARRIS CM8200 NBN modem has power, but reset its self after the downstream light flashes for a bit. No other light comes on (Normally all 4 Power,Downstream,UpStream and Online) come on.   Tried calling support but was advised by the phone system that they were busy and wasnt able to log a fault - It said try online. My tpg username is the same as this forum.   Can you log a fault with NBNCo please? ... View more