NBN HFC PLAN

Jackierai10
Level 2
Changed my plan from 50 to 100 today, got confirmation email saying my new plan 100mbps is now active. On speed test it's still showing 50mbps
Turned the modem and router off multiple time just to make sure.
2 REPLIES 2
Jackierai10
Level 2
How long does it take for new plan to commence after confirmation email?
Riezl
Moderator

Hi @Jackierai10 , we have located the account using your community details. Upon checking, the change of plan has been completed. We can see that you have been in touch with one of our technical specialists who has escalated the speed issue to our Engineering Team.

 

We'll make a follow up and kindly await further updates within 24 hours. Thank you.