TPG Community

Get online support

NBN HFC drops out regularly

Level 2
My NBN connection keeps dropping out. When I check the modem it is showing no internet connection and I need to restart the NBN hfc connection box. Once this is restarted the internet connection works again. This happens 2 or 3 times each day. Could someone please look at what is going on.
Level 2
Just letting you know this now seems to be happening again with dropouts pretty much every day.

Hi @kcurnow,


There are different caused of dropouts that you may experience.


  1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
  2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
  3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.


We have created this article that can guide you on How to Check for NBN Network Outage


We ran an initial test to the service it shows connected to our network, Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.