Setting up a D-Link DSL-2885A modem with NBN HFC, All lights on Aris box are all solid green.
The physical connection is correct (UNID to WAN port)
WAN light is on solid in D-Link modem
PPPoE username and password from your technical support is correct
Reset account password on TPG myaccount web portal
On your TP-Link modem, it says VLAN 2 enabled
Did the same thing on TPG modem with correct credentials but still Internet light on the modem is red
Power cycled Aris and D-Link, Internet light is still red
The customer already contacted your technical support people and unable to get it working
Any advice please for other workarounds.
Thank you in advance.
A modem/router will not work with the NBN HFC service.
You need to configure your device to be a router only with the VLAN ID 2. If not, then you may use your device as an access point instead.