NBN HFC very slow

[Ktm200]

I'm on n nbn 50 plan FTC    however constanly getting less than 10mbps down to 3 mbps  not certain what issue is ?

[BasilDV]

Hi @Ktm200

Welcome to the Community!

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

Articles are also available that will guide you on how to troubleshoot a slow speed issue and improve your WiFi connection:

• Slow speed issue
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

BasilDV