NBN HFC very slow

Level 1b

I'm on n nbn 50 plan FTC    however constanly getting less than 10mbps down to 3 mbps  not certain what issue is ?

1 REPLY 1
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Moderator

Hi @Ktm200

 

Welcome to the Community!

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

Articles are also available that will guide you on how to troubleshoot a slow speed issue and improve your WiFi connection:

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV