NBN IS NOT WORKING

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Level 1c
Hi Team,

i have upgraded my account to NBN. I have receive a confirmation from tpg that i can connect my NBN Modem already. I have followed the instruction. Its been 2 hours already but still not working. The lights are still flashing for FTTC and no internet in the modem. Can you please confirm how long the installation is? It says on the website that around 15-30 minutes.

Can you please advise.

Regards,
Janeth
2 REPLIES 2
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Level 1c
Now i check in NBN website that my address is not connected to nbn. Why would you send confirmation if there is no connection yet?

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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter