Welcome to TPG Community!
We were able to locate your account using your community details and understand that you were able to contact our Tech team and the case was escalated to our Engineering team for further investigation.
They've verified that there was an outage within the NBN network which was fixed yesterday. However, as I've run the test today it seems that the service is not working again.
I've escalated the case to our Engineering team to check further if there's another network outage within NBN Co or if the service is affected by something else.
Our Engineering team will be in touch within 24 to 48 hours.