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NBN Network dropout

Cynthia
Level 2

 My network has been dropping out a lot over the past few weeks. Sometimes it was a few minutes, sometimes a few hours, and the longest was five days when I couldn't use the internet. I had your staff come to my door to check on my NBN network on March 13th. The tech told me I needed a new modem, I bought a new modem but it didn't work at all it cost me $60, if it wasn't the modem then who would be responsible for my loss. Can anyone tell me what happened.

2 REPLIES 2
BasilDV
Moderator

Hi @Cynthia

 

Welcome to the Community!

 

We'd like to have a better understanding of the situation and see what we can do to restore your service as soon as possible.

 

Please send me a PM with your TPG username or customer ID number.

 

BasilDV

BasilDV
Moderator

Hi @Cynthia

 

This has been raised to our Engineers and an NBN technician visit has been booked.

 

Further updates will be provided by your assigned Engineer via SMS or phone call.

 

Cheers!

BasilDV