NBN Not connected

Level 2

My NBN has stopped as of this morning. I have tried to reset modem and NBN devise and also checked NBN outage with no solution. 

Power light = Solid blue

Connection light = Flashing red

DSL light = Off

LAN light = Off

Please help.


Hi @4867828


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :https://www.tpg.com.au/support/nbn/troubleshooting


In this instance, our Engineers have raised the case with NBN Co and the attending technician fixed the fault by repairing the issues within the network joint.


Let us know if you need further assistance.