Hi @amieandmark,
Welcome to the community!
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Can somebody help me with TPG NBN outage at my property in Truganina. I have looked at the NBN Co service page and confirmed that it is not a planned outage.
My NBN FTTC Modem is currently clicking every second and shows the following:
Power light = Solid Blue
Connection light = flashing Red.
DSL light = off
LAN light = off
