Hi @bobbytambayong
We're sad to know that you feel that way, we're able to locate the account and we have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. This is now being under assessment of our Engineering Team and has been escalated to NBNCo. We will chase this with them for additional reference on the ongoing investigation.
Updates will be provided via SMS or Phone call, we apologise for any inconvenience.
Regards,
Outage all day here, 15/4/21 4:00AM up to now, 16/4/21. Very very annoying. We all had to spend heaps mobile data all day.
Very disappointing!!!!
About time to shop for other provider
