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NBN Plan upgrade error

Level 1a

Hello,

 

I am trying to upgade my NBN plan (10mbps --> 50mbps), but I am getting this error code when I try to do it online.

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Please help

1 REPLY 1
Moderator

Hi @yuntian2005

 

We've created an article that will guide customers in Changing NBN Plans through My Account.

 

In your case, the service was installed/activated last 20 March and we require 24 to 48 hours for the account to settle the change in the before customers may change or upgrade their plan again.

We understand that you've successfully upgraded your NBN plan to 50/20 speed tier on the 22 March 2020,

 

Let us know if you need further assistance.

 

BasilDV