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NBN Planned Outage during lockdown

Level 2

We are scheduled to have 2 days of planned NBN maintenance on 20 and 21-Jul. This is plain ridiculous! In case NBN weren't aware, we are in a lockdown and are required to work from home. Can you please request NBN to postpone this maintenance until after lockdown is over.


Hi @aback ,


While we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.


There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.


We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.


Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and check the details of the planned maintenance.


To send a PM, please refer to this link: How do I private message (PM) in the community