TPG Community

Get online support

NBN Recurring dropouts (ppp3 and EWAN link error)

Level 2

We have been getting recurring dropouts throughout the day, with the same error messages being displayed each time:


ppp3 Timeout waiting for PADO packets


EWAN link down



The dropouts occur regularly and usually last about 10mins. Checked the NBN outage site and there are no current outages at our address. We have had no internet issues for the past year on NBN, and the dropouts only started occuring a few weeks ago. I have attached the system logs showing the errors (Archer VR1600v), hope this can be looked at and resolved soon.


Hi @mpan


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community