NBN Service

[k98]

Hi TPG team, 

From 15th Jan 2019 until today there is no internet at my home . We have been charged for your service but would like to understand the service level back to your customer . If this is not resolved i have to take this case to ombudsman for compensation . 

Please look at it earliest and reimburse whatever you charged for ur poor service . 

[Ahra_G]

Hi @k98, 

Welcome to the Community! 

We're here to help in checking the status of your service. I tried searching for your account using your Community details but unable to find any match. 

If it's not too much to ask, could you please send your Customer ID or username via private message so we can assist you accordingly? 

Thank you.