NBN Set Up

[fordyandsandra]

Hi there. I am extremely disappointed with TPG ... I was told that it was not necessary to have a technician come out and install our NBN router etc however it arrived today and we are not getting any internet light on the router and the connection device is constantly flickering and making a clicking sound. I specifically asked if I would have any downtime during this process (as we are all working from home / home schooling) and was told no more than 30mins yet here I am after spending half the day trying to work it out - lost half a days work and unable to contact TPG by phone! I specifically told TPG I would rather stay on current line at the moment until post Coronavirus when everything went back to normal but they insisted it was a very easy transfer!! TPG were aware there was an issue with our line which was why our current internet was so slow however insisted this line was irrelevant if we go to NBN. Would appreciate someone getting back to me asap

[RajenS]

Hi 

       Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

[fordyandsandra]

Hi Rajen
Done. Please note I have had to re connect my ADSL as I have to work today.

[RajenS]

Hi 

  didn't receive any message from you yet , 

Thanks 

Rajen 

[RajenS · Accepted solution]

understand you did troubleshoot over the phone as well

you got only one socket, NCD connected directly to the wall socket,
also, did NCD reset.
but still, NCD connection failing,
I will get the Engineering team to look at, most likely
we need to get a technician for you,
please use your TPG ADSL until we solve the issue with NBN.

Ticket Number Pmed 

Thanks
Rajen

[fordyandsandra]

Hi there. Can I please get an update ... I haven’t heard anything further as to when the technician might be coming out? Thanks

[RajenS]

@fordyandsandra 

Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[fordyandsandra]

Done thank you. Look forward to hearing from you

[RajenS]

Hi @fordyandsandra, 

     I Just send another email to NBN and  waiting for their reply, you will receive an SMS about NBN tech visit soon 

Thanks 

Rajen 

[RajenS · Accepted solution]

@fordyandsandra 

           Congratulations, you are online now, 

CallerID: AVC00*********
20min avg. speed: download 919Kbits/s, upload 1157Kbits/s
Connected at: 2020-04-27 15:31:47
Connected for: 1h 1m