NBN Set Up

[fordyandsandra]

Hi there. Thank you our NBN is now installed and so so much faster than ASDL.  I have however just received an email from TPG advising that i have used 50% of our Home Phone prepayment ??? We only just reconnected our home phone last night (after about 6 months). Also i had transferred to pay as you go calls so why would my credit card need to be debited for another $20. thanks sandra

[RajenS]

Hi @fordyandsandra 

 Glad to hear you are enjoying fast internet now, 

please download our new TPG Mobile app.

Download links
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev

there is an option to send the message, the accounts team will solve your issue very quickly, 

Thanks 

Rajen 

[patbrecknock]

30th March 21 and this is me.........no one seems to be likely to pick up the phone.
Just go back?

[Riezl]

Hi @patbrecknock, please send us a private message with your TPG account details together with a brief description of your concern. To send a PM, please refer to this link: How do I private message (PM) in the community