NBN Slow Speed

[adrian1962]

I live in Adelaide. Can anyone please explain why my NBN Speed has dropped to less than 0.8Kb/S when i should be around 10Mb/S

[Anonymous]

Hi @adrian1962,

I'd like to know on which device(s) you experience connection dropouts.

Allow me to run initial tests on your connection and get back to you shortly.

Regards,

[adrian1962 · Accepted solution]

Shane,

Thank you, but I called tech support this morning and they resolved the issue with me. It needed a reset at TPG end. It is now working fine and at normal speeds

[Anonymous]

Hi @adrian1962,

Initial test result shows a passing speed on the line also a minimal dropouts on your service.

I would like to arrange a call from one of our Technicians for further tests and investigation.

Kindly PM me your best contact number and preferred time today.

Cheers!

[Anonymous]

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@adrian1962 wrote:

Shane,

Thank you, but I called tech support this morning and they resolved the issue with me. It needed a reset at TPG end. It is now working fine and at normal speeds

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Yaaaaaaaaaaaaayyy! I am glad to know that. I will take note of this.

Let me know should you require further assistance.

Have a great day!