TPG Community

Ask, answer and talk about our products

NBN Slow Speed

SOLVED Go to solution
Level 2

I live in Adelaide. Can anyone please explain why my NBN Speed has dropped to less than 0.8Kb/S when i should be around 10Mb/S

4 REPLIES
Moderator

Hi @adrian1962,

 

I'd like to know on which device(s) you experience connection dropouts.

 

Allow me to run initial tests on your connection and get back to you shortly.

 

Regards,

Level 2

Shane,

 

Thank you, but I called tech support this morning and they resolved the issue with me. It needed a reset at TPG end. It is now working fine and at normal speeds

Moderator

Hi @adrian1962,

 

Initial test result shows a passing speed on the line also a minimal dropouts on your service.

 

I would like to arrange a call from one of our Technicians for further tests and investigation.

 

Kindly PM me your best contact number and preferred time today.

 

Cheers!

Moderator

@adrian1962 wrote:

Shane,

 

Thank you, but I called tech support this morning and they resolved the issue with me. It needed a reset at TPG end. It is now working fine and at normal speeds


Yaaaaaaaaaaaaayyy! I am glad to know that. I will take note of this.

 

Let me know should you require further assistance.

 

Have a great day! Smiley Very HappyHeart