NBN Speed Upgrade offer issues

[mollysa]

Hello,

It is now June 1st and I still have not received my NBN 50mbps to NBN 100mbps speed upgrade offer even though I have opted in a while ago. Could someone please help me with this? I have tried completely powering off the router for 3 minutes on the 30th with no change.

Thank you

[Ahra_G · Accepted solution]

Hi @mollysa,

We're here to help! Let's grab your details via private message and make sure that your account is on the right plan. 

-Ahra_G