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NBN account cancellation. Any fee involved?

Level 1b

My contract with TPG is completed and currently on a month on month plan. If I cancell the service now, will there be any fee involved?

3 REPLIES 3
Moderator

Hi @aalaxandar,

 

Welcome to TPG Community!

 

We have also received your private message and we regret to know that you're considering cancelling the service.

 

We have arranged an escalation officer to contact you before 5PM ACT time today to discuss the matter.

 

Should you have a preferred contact number and time, please send it via private message.

 

Let us know should you have further queries. Thank you.

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Level 1b

Hi Thanks for setting up the call. I want to know, about the billing and since the fee is charged upfront for the renewal for next month, how does the refund work. Please advise or setup a call. I have PM'ed my contact and prefferred time to you. 

Moderator

We'll make a follow up with our Escalations Team and will have a case officer contact you via email or a phone call to further discuss the matter, @aalaxandar.

 

Let us know should you have further queries. Thank you.