NBN and Home Phone

[Bradanderic]

Hi, I have just got connected to NBN, and will be using my DLINK NightHawk router. I have connected all ok and internet speed is great. When my home phone rings the internet will be disconnected. How do I ensure this does not happen. I plugged the phone line from the home phone into my dlink router and left the wall socket going directly into the NBN box. The home phone will no longer work. Can you let me know how i can connect my home phone and receive calls without phone line disconnecting the internet.

[Anonymous]

Hi @Bradanderic,

The TPG-NBN VoIP will not work using a 3rd party modem/router.  The modem we provide is standard modem and we’ve optimised the setup to complement our specifically configured modem settings. We provide the modem for all our NBN plans as they are sold as an Internet & Home Phone Bundle. As the Home Phone component of your bundle is encrypted for security, you will need to use our modem if you are to make and receive phone calls.

Please see my original response located here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-amp-Home-Phone/m-p/44850#M17393