NBN box flashing red

[Rtmagri911]

Had a storm with a lot of lightning at 11:30pm then the internet went down I checked on nbnco and it said no problems with the nbn to my address. The nbn box keeps flashing red and making a clicking sound. I have turned it off and on again and also pulled all the cables and reconnected them and it is still doing the same thing. I think I need a new nbn box, could this please be sent out as soon as possible?

Thanks,
Trent.

[Ahra_G]

Hi @Rtmagri911, 

For service connection issues, we recommend our customers to check the following: 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

Please send your Customer ID or username via private message in order for us to assist you further.

Regards,

Ahra_G