NBN box flashing red

[vytas50]

After the storm in Melbourne on Tuesday night (7-Nov) we have had no NBN connection. 

We have turned the box off many times and tried to reset it, but we get a red flashing light and a clicking sound. 

There is no NBN outage in our area (we checked the web page).

We initially thought this was due to the Optus outage - but now we are sure it is an issue from the storm.

Help !!!

[BasilDV]

Hi @vytas50 

Since your service is not affected by an outage, then we'd like to check on what we can do to restore the service ASAP.

Please send us a private message with your account details.

BasilDV