NBN box - red light flashing and clicking

[dowson1]

I did a speed test and found my internet was slow. The TPG website said to reset NBN. After that the connection went from blue to flashing red and box is now clicking. I have done all the checks the TPG website recommends and lodged an issue with the app. How long will it take for someone to respond?

[BasilDV]

Hi @dowson1

Welcome to the Community!

We were able to locate your account using your community details and was able to detect a possible fault within the NBN network after running some test on the line.

We've escalated the case to our Engineers and updates will be given within 24 to 48 hours via SMS or phone call as soon as it becomes available.

BasilDV