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NBN conection not working

Level 1b
Just got NBN installed and after setting up everything I have 5 solid green lights on modem but still can't conect to internet. I tried calling but after 1 hour and 50 minutes on hold I gave up seems that no one cares
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Moderator

@DanielL 

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards