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NBN connection box is not working

AJ126
Level 2
Hi my nbn connection box only the power light is on, the others are off. Can anyone help me?

3 REPLIES 3
Shane
Moderator

We ran an initial test it shows that the service is connected and stable. Could you please try to reboot the modem/router for 3mins and let us know how it will go.

 

 

Hi my nbn connection box only the power light is on, the others are off. Can anyone help me? 

 

6895614
Level 2
I just realised the amount had bounced back as I thought it was $79 owing but it is more. I have transferred more funds from my savings so please try the transaction again.
Thanks
Shane
Moderator

Hi 6895614,

You can manually re-try payment online. Here is the step-by-step procedure.

Log into Your Account at www.tpg.com.au/account

2. Click Check Your Current Balance



3. Click Process Payment to retry the debit



Let us know how it will go.

 

I just realised the amount had bounced back as I thought it was $79 owing but it is more. I have transferred more funds from my savings so please try the transaction again. 
Thanks