Welcome to the community, @Meganaconlon !
The initial date provided is the earliest date available provided to us by our wholesale partner NBN. We can have a look to see if we can schedule you in with an earlier time. However, we cannot guarantee, send us your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
We logged a fault yesterday due to dead NBN connection device Arris CM8200. So the device has no power or lights after trying multiple power sockets.
Received a txt msg saying this would be looked at 4th Jan but this is way too long to go without Internet in a family of 5 and two adults working from home this week. Can you pls advise how this can be expedited as clearly is just a replacement box needed.