NBN outage

[rachellsy10]

The connection was intermittent since 9.45pm then it went dead at 10pm AWST 23 December. Could you please look into this ASAP?

[BasilDV]

Hi @rachellsy10

Thanks for raising this with us.

We checked the account and was not able to detect any fault as of the moment.

Did you notice the light status of the NBN NTD box and the router if there's any changes when the connection drops out?

Is it still happening? 

BasilDV

[Shane]

Hi @rachellsy10,

We noticed that there is no connection from the modem/router to our network, we'd like to confirm if the device is off, if not we'd like to have one of our Technicians to contact you for real-time test and investigation.

Please confirm your best contact number and preferred time and we'll have them contact you.

Regards,

The connection was intermittent since 9.45pm then it went dead at 10pm AWST 23 December. Could you please look into this ASAP?